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Help and support

Help and support

Visit the “Become a member” page. Here you can select the kind of membership you would like (monthly or yearly).

Once you have selected this, go to ‘View Basket’ where you will be asked to input your contact and payment details. Once the payment has been processed, you will be automatically logged in. You will receive an email asking you to change your password, please do this immediately and keep it confidential.

We use Stripe, a reputable third party provider to handle subscription payments. Luminous London Ltd. does not store any of your payment details.

We value your privacy and will not share your data with third parties without your expressed consent. Please read our Privacy Policy for more information.

To cancel your subscription, go to the subscriptions managment tab in your my account area.

Your monthly discount codes are available on the my account page at the bottom.

Each code only lasts for a calendar month unless it states otherwise, so check the code is still active for that month. Double check that you are definitely spelling the code correctly, using capitals where necessary etc. If the code still isn’t working, please contact the relevant company as it is likely to be a glitch with their system. We will of course investigate further if multiple people experience the same issue.

Simply click the ‘forgotten my password’ link on the sign in screen, which will generate an email with a password reset link for you.

Try resetting your password using the ‘forgotten my password’ link. If resetting the password doesn’t work, please contact [email protected]

I’m afraid we are not able to offer refunds unless there is a clear error on the part of Luminous London Ltd.

We are very sorry to hear that you have not had a satisfactory experience. We are always looking to improve the service we offer and therefore would very much like to hear from you. Please contact [email protected]

Unfortunately you are not able to download tutorials to your phone, tablet or computer.

We use professional streaming services from Vimeo to ensure everyone has the best possible experience while accessing our tutorials. If are experiencing problems with videos buffering please check your internet connection to ensure there are no issues slowing down your connection.

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